Contact us
Email dakenterprisesdev@gmail.com. We typically respond within 1 business day.
To help us answer quickly, include your company name, the device you are using, the app version (shown in Settings, at the bottom of the screen), and the report number or job name if your question is about a report.
In the app, Settings > Contact Support opens an email to the same address, and Settings > Help Center answers most everyday questions without a connection.
Signing in
- Accounts come from your company administrator. If you were invited, use the link in your invitation email to set your password, then sign in to the app with that email and password.
- Forgot your password? Tap Forgot Password on the sign-in screen. We email you a link, and the reset page opens in your browser. Then sign in to the app with your new password.
- The "Verify you are human" check. Tap it once and wait a few seconds for the green tick. Sign In stays disabled until then.
- One device at a time. Signing in on a new device ends the session on the old one after a short prompt. Your company sets how long the app waits before signing out a device that is not in use.
For company administrators
- Team members. Invite, deactivate, and remove people in the app under Settings > Users & Invites, or on the Team page of our website. Deactivating keeps every report the person worked on.
- Company storage. Connect your company's own storage under Settings > Storage. NDT Pro supports Microsoft SharePoint or OneDrive, Google Drive, Dropbox, Amazon S3, and Cloudflare R2; the Storage screen lists the options available on your device, and its SharePoint setup guide walks through the Microsoft setup step by step.
- Billing and seats. Billing is managed by your company administrator on the web.
Reports and signing
- Signing seals a report. The inspector's signature seals it. Peer reviewer and client representative signatures can be added to the same report.
- Editing a signed report creates a new version. The earlier signed PDF moves to the superseded folder in your company's storage and is never overwritten. Version history is one tap from the PDF screen.
- Working offline. You can create, edit, save, and sign reports with no connection. Everything syncs when you are back in range. Settings > Unsynced Items shows anything still waiting to upload.
- Sharing a report. Open the report's PDF and tap Share to send it from your device.
Privacy and permissions
- Camera: to take inspection photos and to scan equipment barcodes.
- Photos: to attach photos from your library, and to save a copy of each photo you take in the app to your device's photo library.
- Notifications: equipment calibration reminders, certification expiry reminders, and storage move progress.
- Location: never used. Site addresses are typed in.
You can change any of these in your device's settings. Our Privacy Policy describes everything NDT Pro collects and why.
Canceling and deleting your account
- Canceling your company's subscription: a company administrator cancels on our website at any time. See Cancel your company's subscription.
- Deleting your account: see Delete Your NDT Pro Account for how to ask, what we delete, and what is kept. Reports you signed stay in your company's inspection record. In the app, Settings > Danger Zone > Delete Account opens the same page.
Legal
Terms of Service · Privacy Policy
NDT Pro is operated by DAK Enterprises LLC.